This BBC podcast is supported by ads outside the UK.
When you're a maintenance engineer in a beverage manufacturing plant, you keep production lines moving
and quality on track because there's no room for slowdowns.
With Grainger's vast selection of high-quality motors, sensors, belts,
and hard-to-find parts, you can get what you need fast and all in one place so nothing
gets in the way of getting the job done.
Call 1-800-GRAINGER, click grainger.com, or just stop by.
Grainger, for the ones who get it done.
Some places become part of your routine.
You know the people who work there, you recognise other customers, and it can become part of the rhythm of your week.
I mean, I actually plan my day sometimes around going there.
So why do we become regulars?
What is it about certain cafes and restaurants that make us keep coming back?
Maybe it's the first time you go to a place and you feel like I found my home.
For some people, it becomes a lifelong relationship.
For the beautiful community that is really hard in this day and age to find.
I mean, I've been there so long, it's not something you can just...
Create overnight.
And for businesses themselves, those loyal customers can be vital.
Because after two years, 80% of your clientele will be locals.