Consumers are mad as hell and aren't gonna take it anymore

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  NPR.

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  If you were to pick one word that succinctly captures the zeitgeist of American consumers right now, it might be rage.

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  Last year, in a survey of American consumers, two-thirds of those who experienced a problem with the product

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  or service said they felt rage about it.

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  Who amongst us, Waylon?

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  Who amongst?

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  I'm just saying.

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  By the way, that survey was done by a company called Customer Care Measurement and Consulting.

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  Scott Bretzman is the CEO there.

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  We're about a quarter century old.

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  And our primary competency is helping companies listen to the voice of the customer

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  and take action on the feedback that they get.

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  I see.

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  And where would you put yourself on the consumer rage scale?

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  I'm laughing because, first of all, I've never been asked that question before in 25 years.

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  If you talk to any of my children or people in my family,

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  I guess they would probably say that I'm embarrassingly a rageful kind of consumer.

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  Scott says his current beef is with a tuxedo rental company over a mistaken charge.

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  That particular dispute has been going on for over a month right now.

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  And each answer I get is more confusing than the last one I got.

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