Encore: Fast food's new AI is listening to you

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  Discussion keeps the world turning.

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  This is Roundtable.

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  You're listening to Roundtable.

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  I'm Neil Hongling, joined by Steve and Yishan.

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  Let's welcome this week's Soapbox.

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  Hear ye, hear ye.

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  Please gather round.

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  It's time for the Soapbox.

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  Welcome to the Soapbox.

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  Today, we talk about a story about a fast food giant in America.

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  It has just decided to take customer service

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  to the next level by putting artificial intelligence inside their employees' ears.

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  We're talking about Burger King.

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  It is now testing AI-powered headsets in hundreds of locations across the United States.

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  And these devices aren't just taking orders.

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  They are coaching workers on how to do their jobs,

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  run low and even monitoring the words employees use when talking to consumers.

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  It's a move that raises an uncomfortable question.

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  Is this just a high-tech quality control check?

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  Is it employee monitoring dressed up in a friendly voice and a corporate mission statement?

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