Discussion keeps the world turning.
This is Roundtable.
CGTN Radio presents The Sound of a City,
an original audio drama inspired by real cases handled through Beijing's 12345 Citizen Service hotline.
The story follows a young hotline operator as she responds to calls about everyday concerns
and urgent requests for help.
Through her work, listeners meet the people behind the calls and follow
how their issues reach the departments responsible for taking action.
The drama offers a glimpse into Beijing's swift response to public complaints mechanism,
which connects public requests with appropriate handling and follow-up through the 12345 hotline.
Amid the changing sounds and seasons of Beijing, one question comes about,
how can a city respond to diverse needs and make room for everyone?
Let's have a listen.
Hello, Beijing 12345. How may I help you?
Go ahead, I'm listening.
Could you describe what happened in a little more detail?
Let me confirm that with you one more time.
My name is Li Yue.
I'm 25, and I work on Beijing's 12345 Citizen Service Hotline,
a public service line where residents can report problems and seek help from the city.