Build-A-Bear: Maxine Clark. A Former Shoe Executive Launches a Stuffed Animal Empire

布偶熊:玛克辛·克拉克。一位前鞋业高管创立了一个毛绒动物帝国

How I Built This with Guy Raz

2026-06-15

1 小时 4 分钟
PDF

单集简介 ...

When Maxine Clark left a top job in retail to start a make-your-own stuffed animal store, people thought she’d lost her mind.  Investors doubted it. Friends questioned it. Retail experts couldn't understand how it would scale. But drawing on more than 20 years as a retail executive, Maxine built a massively  successful shopping “experience,”  where kids could stuff, dress and personalize their own stuffed animals.  Today, Build-A-Bear has generated billions in sales, survived the decline of malls, weathered the financial crisis, and become a global brand. WHAT YOU'LL LEARN  How a failed errand—and an offhand comment by a kid–inspired a business plan  How Maxine leveraged two decades of retail experience to launch Build-a-Bear  How Willy Wonka and Walt Disney were early inspirations  How she built a wedge against competitors  How she got through the financial crisis How she knew when to step down as CEO– and how to collaborate with her successor   TIMESTAMPS: 05:52 - A mom Who Worked for Eleanor Roosevelt 09:18 - The Impromptu Interview That Changed Maxine’s Career16:00 - Becoming One of the Few Female Fortune 500 Executives18:43 - Why She Walked Away From Payless21:27 - The Beanie Baby Disappointment That Sparked Build-A-Bear26:14 - Designing the First Store: “Make it Like Willy Wonka.”37:53 - Opening Day — and a Line Out the Door39:53 - Defending the Brand Against Copycats and Lawsuits45:53 - Scaling to Hundreds of Stores and Going Public58:25 - Letting Go: Stepping Down as CEO and Building a Legacy This episode was researched by Rommel Wood and produced by Kerry Thompson, with music by Ramtin Arablouei, and edited by Neva Grant.  Follow How I Built This: Instagram → @howibuiltthis X → @HowIBuiltThis Facebook → How I Built This Follow Guy Raz: Instagram → @guy.raz Youtube → guy_raz X → @guyraz Substack → guyraz.substack.com Website → guyraz.com See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
更多

单集文稿 ...

  • I have to imagine there were some people, maybe they didn't say it to you, who thought this was so weird.

  • Maxine Clark, the lady who ran Payless, like, is starting a stuffed animal thing.

  • Like, what is she thinking?

  • Is she nuts?

  • Like, I just have to imagine people were saying that, maybe behind your back.

  • No, they said it to me.

  • They weren't shy.

  • Welcome to How I Built This, a show about innovators, entrepreneurs, idealists,

  • and the stories behind the movements they built.

  • I'm Guy Ross, and on the show today,

  • how a fruitless search for a beanie baby inspired Maxine Clark to start Build-A-Bear,

  • a make-your-own-stuffed animal store that grew into a global phenomenon.

  • In 1992, an article in Forbes magazine pointed out that, of all the top positions in Fortune 500 companies,

  • only 5% were held by women, which makes today's guest Maxine Clark kind of a pioneer.

  • Because that year, 1992, she became the president of Payless Shoes,

  • which at the time was a fast growing subsidiary of a Fortune 500 company, the May department stores company.

  • Up until that point, Maxine had spent her entire career working for the May Company.

  • It was a huge, sprawling empire, one of the largest department store chains in America.

  • Maxine was 43 years old and at the top of her game.

  • And just four years later, Maxine decided to give it all up.