How to Manage: Conflict

如何管理:冲突

Women at Work

2023-06-13

40 分钟
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People management consists of a fair amount of mediation and diplomacy, and you can’t expect to get the hang of it right away. You’re in the middle of a lot now, and holding tension and resolving disagreements takes planning, practice, and restraint. Amy G teaches us about different types of conflict, natural tendencies, and options for responding.
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  • All right, Kelsey, what was one of the most memorable conflicts you had when you were managing people?

  • There are so many that I can think of.

  • I think the one that comes to mind most vividly,

  • when I first started managing people, I had a direct report who was underperforming in different ways.

  • They weren't really completing tasks that I was giving them.

  • The tasks that they did complete weren't completed the way that I wanted to.

  • And, you know, my first instinct was like, oh, maybe I just should not give them more tasks.

  • I'll just do it all myself.

  • I know how to do it.

  • It's going to be great.

  • And I challenged that.

  • So I'm proud of myself for that part of the story.

  • I challenged that and said, you know what?

  • No, this is a learning experience for this person.

  • It's a learning experience for me.

  • I'm going to have a talk with them and I'm going to confront them about their underperformance.

  • And I'm a pretty anxious person about this stuff.