Interview: Bret Taylor of Sierra and OpenAI

单集文稿 ...

• 00:04

  The Economist.

• 00:09

  Hi there.

• 00:10

  I'm the Sonos AI support agent.

• 00:12

  You can talk to me just like you would with anyone else.

• 00:15

  Oh, hi.

• 00:16

  Did you say you were an AI?

• 00:18

  Yes.

• 00:18

  I'm an AI-powered assistant here to help you with anything.

• 00:22

  Sonos-related.

• 00:23

  I've borrowed a colleague's Sonos wireless speaker as an excuse to call up its customer support line.

• 00:29

  Because I know it won't be a human that answers the phone.

• 00:33

  Yeah, no, I'm looking for help.

• 00:35

  So I've brought my speaker into the office today,

• 00:38

  and I'd like to connect it to the office Wi-Fi, and I'm having difficulties.

• 00:44

  So can you help?

• 00:45

  Are you seeing any specific errors in the Sonos app?

• 00:48

  No.

• 00:48

  For example.

• 00:50

  OK, give me a moment here.

• 00:52

  AI customer support agents like this one are spreading fast.

• 全部文稿