3. The easy button

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• 00:04

  The Economist.

• 00:06

  Good morning, Sam's Gift Shop.

• 00:08

  This is Sam.

• 00:09

  How can I help you?

• 00:10

  Oh, hi, Sam.

• 00:11

  This is Andrew Palmer.

• 00:12

  I'm calling from Glowforge with a laser cutting operator.

• 00:18

  I think you've had a conversation with a colleague already.

• 00:20

  Yeah, actually, I...

• 00:22

  Do not adjust your sets.

• 00:25

  I do not now work for an operator of laser cutting thingies,

• 00:30

  and Sam does not own a chain of gift shops.

• 00:33

  The person I'm speaking to is actually Glowforge's head of sales, Sam Looters.

• 00:39

  We're both pretending to be other people

• 00:41

  because I want to test out the company's AI sales coaching tool.

• 00:46

  Yeah, actually, I was poking around online.

• 00:48

  Thanks so much for reaching out, Andrew.

• 00:50

  I really appreciate it.

• 00:52

  It's a pleasure.

• 00:52

  Thanks for taking my call.

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