2022-06-01
23 分钟Please welcome Tandis.
Hi everyone.
So what I want to talk about today is the problem that I'm obsessed with,
which is bad customer service and health care.
So I'd like to start out by walking you through a day at the doctor's office.
You can look a little bit like this.
You have to start out by making an appointment, so you call in,
you talk to someone very unpleasant on the phone,
they put you on hold, you wait, there's bad hold music,
you're waiting, you're waiting, they come back,
you go back and forth a little bit on your calendars, you get an appointment, it's in 21 days.
Now it's 21 days later, you go to the doctor's office,
someone very unpleasant checks you in at the front desk,
you sit down, super depressing waiting room, bad wall art,
Very old issues of parenting magazine smells like Purell in there.
That's fine This is your hangout for a little bit now and now it's maybe 30 or 40 minutes later Someone calls you back
as you may have guessed.
They're very unpleasant They take you back to the exam room.
It's very small blood fluorescent lighting everywhere They take your vitals.
They hand you essentially a sheet of printer paper.