‘I wish I could say I kept my cool’: my maddening experience with the NHS wheelchair service

“我多希望我能说,我保持了冷静”:我与英国国家卫生服务体系轮椅服务的令人抓狂经历

The Audio Long Read

2026-01-09

28 分钟
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After I was paralysed in a climbing accident, I discovered how inconsiderate, illogical and incompetent many wheelchair providers can be By Paul Sagar. Read by Felipe Pacheco. Help support our independent journalism at theguardian.com/longreadpod
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  • This is The Guardian.

  • This article contains some strong language.

  • I wish I could say I kept my cool.

  • My maddening experience with the NHS Wheelchair Service by Paul Sagar, read by Philippi Pasekou.

  • I was lying on my back in an East London hospital sometime in August 2023.

  • I don't know what day it was exactly.

  • By that point I'd mostly given up carry.

  • My phone rang.

  • I managed to answer even though I had largely lost the use of my hands.

  • Luckily a member of staff had left it lying on my chest.

  • Also, I wasn't feeling great.

  • In the early stages of coming to terms with the fact I was paralyzed,

  • I had just been informed that the doctors wanted to drill a hole directly into my guts,

  • inserting a plastic tube to drain away my urine, effectively making my penis redundant.

  • It was proving quite a lot to take in.

  • Nonetheless, I answered.

  • The person on the other end said they were calling from my local wheelchair service.

  • I sort of registered this was important.

  • By this point, I started to get my head around the fact I was never going to walk again.

  • Wheelchairs were going to be a big part of my life.