#7 British Retail Consortium Chair, Jo Whitfield: Delivery Drivers Need Greater Protection

#7 英国零售业协会主席乔·惠特菲尔德:送餐司机需要得到更多保护

Business Matters

2025-10-30

35 分钟
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Jo Whitfield, in her first chat since becoming Chair of the British Retail Consortium, tells Sean Farrington how she ended up hat the organisation after a career spanning some of the High Street's biggest businesses. She shares why it’s such an important time for retail, and talks about how the sector’s changing—thanks to online shopping, social media, and shifting customer habits—and how retailers are adapting. Jo dives into the pressures businesses face, especially around business rates and taxes, and calls for a fairer system that doesn’t penalize physical stores. There’s also a look at how supermarkets, independents, and online influencers all play a role in today’s retail ecosystem. Jo reflects on being the BRC’s first female chair and why diversity in leadership—across gender, ethnicity, and background—matters for the future of retail. She also touches on tech, AI, and how retail offers flexibility and opportunity, especially for women, whilst on safety, she highlights rising retail crime, the risks to staff and delivery drivers, and what the industry and government are doing about it. Cybersecurity is another hot topic, with Jo stressing the need for constant vigilance and investment. 01:26 Joe Whitfield’s career and appointment as Chair of the British Retail Consortium 03:51 Transformation and challenges in the retail sector 07:40 Impact of business rates, taxation, and the upcoming budget on retailers 14:31 Role of large supermarkets, independent retailers, and online influencers 19:58 Inclusion and diversity in retail leadership 23:41 Women’s careers, technology, and AI in retail 25:23 Retail crime, safety for workers and delivery drivers 32:33 Threats of cyber crime and security in retail (Picture: Getty) Presenter: Sean Farrington Producer: Angus Tiffin Editor: Henry Jones
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  • This BBC podcast is supported by ads outside the UK.

  • Hello, welcome to Big Boss Interview.

  • I'm Fliss Hannah, but I'm here to talk to Sean Farrington because,

  • Sean, you've had another quite exciting chat.

  • Yeah, it was really good.

  • Just walked out of an interview with Joe Whitfield,

  • who's the new chair of the British Retail Consortium.

  • Now, that's a big role in itself because it represents...

  • all retailers across the UK and in all those big conversations that industries want to have with government and amongst each other when big issues come up.

  • Often things like the British Retail Consortium will have a major role in that.

  • But Jo Whitfield herself has held many, many very senior roles at the co-op.

  • She was in charge of co-op food there for many years.

  • She was Chief Executive of Matalan in recent years as well until last year held senior roles at ASDA as well.

  • So she's got a real insight on how retailers changed over the years and but also clearly what she thinks is needed right now for the sector whether it's from big supermarkets to independent retailers on smaller high streets what they need at the minute.

  • So she must have had loads to say, especially with the budget screaming towards us.

  • Well, definitely the budget screaming towards us.

  • But we also got onto some of those longer term issues as well.

  • You know, what is the high street really about?

  • The focus on big supermarkets, which will probably come up in the budget.

  • Where does that sit within our retail offer?