Handling a crisis: Keep calm and clarion

应对危机:保持冷静,声音清晰。

Boss Class from The Economist

商务

2025-05-26

41 分钟

第 2 季 第 5 集

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What can jazz bands teach managers about improvising through disaster? We hear how the Lime scooter rental company survived the pandemic, and about a fertiliser company caught up in Russia's war on Ukraine. And we learn how Uber fixed a crisis of its own making.  To listen to the full series, subscribe to Economist Podcasts+. https://subscribenow.economist.com/podcasts-plus
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  • This episode of Boss Class is supported by IDA Ireland.

  • With the highest share of STEM graduates per capita in the EU,

  • IDA Ireland can help source the skills you need to internationalize and thrive.

  • Visit IDAIreland.com to learn more.

  • I would like to begin with a story.

  • Chris Washburn has been called one of the best trombone players in New York City.

  • He's also a professor of music at Columbia University.

  • It occurred in the mid-1960s with the Miles Davis Quintet.

  • In an office overlooking the Hudson River,

  • Washburn is telling me about an incident that wasn't recorded, but is part of jazz legend.

  • This particular story happened when he hired a bunch of very young musicians,

  • and one pianist that he hired was Herbie Hancock.

  • This was his first really big break.

  • On that first tour, in the middle of a song that Miles had played for many, many years,

  • Herbie Hancock was accompanying him and played a chord that was so long it could not be justified in any musical universe ever.

  • Quantum jazz.

  • Herbie froze and thought he had just ruined his career.

  • And as Miles Davis was playing, within a split second,

  • he changed what he was playing in such a way.

  • that made that chord sound beautiful and expected.