Hello.
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How do you deal with clients and customers at work?
I think the main thing is to be very honest with them.
communicate if there's any problems,
let them know straight away so you're not suddenly springing a surprise on them.
I think trying to tailor something to the customer's needs always works quite well.
Listening to what the customer wants and then trying to deliver that.
In today's episode of Office English,
we're talking about how to keep customers happy and deal with difficult clients.
Hello and welcome to Office English, the podcast for improving your English at work.
I'm Phil.
And I'm Pippa.
You can find a transcript for this episode to read along on our website,
bbclearningenglish.com.
Pippa,