Discussion keeps the world turning.
This is Roundtable.
You're listening to Roundtable with myself, He Yang.
I'm joined by Steve Hatherly and Yu Shun in the studio.
Coming up, at some cafes in North America, baristas aren't just pulling espresso shots.
They're expected to remember names, offer a smile,
and maybe even write a motivational quote on your cup.
This makes me think of our Motivational Monday segment, actually.
So we happily deliver that motivational quote to you on a Monday.
Anyhow, some customers love that warmth.
Others think it's asking too much.
So is this kindness or unpaid emotional labor?
Who decides how far emotional labor should go in service jobs?
Let's talk about the hidden layer of work in our daily lives.
Emotional labor.
It's the effort.
behind being nice, calm, or supportive, and it often gets unevenly assigned.
It's a time to rethink how we divide responsibilities and compensate different kinds of work.
Our podcast listeners can find us at Roundtable China on Apple Podcast.
Got something on your mind?