198. Pause and Effect: Mastering In-the-Moment Communication (2 of 3)

198. 暂停与效果:精通即时沟通(第2部分/第3部分)

Think Fast, Talk Smart: Communication Techniques

2025-04-17

25 分钟
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This three-part miniseries is all about keeping your cool when speaking on the spot. Communicating effectively can be challenging enough, even with plenty of time to prepare what we want to say. But for most of our communication, there’s no time to plan, practice, or perfect — we have to respond in the moment. Spontaneous communication is a part of our everyday lives, but few of us have been trained to handle these impromptu situations with confidence. What does it take to flow, not freeze, when put on the spot? This special three-part series turns to experts for guidance, from a sports commentator, FBI hostage negotiator, and UN translator to a game show host, NFL referee and Sotheby’s auctioneer. Part 1: Preparation and Mindset Discover how to prepare for the unpredictable, manage anxiety, and find the right headspace for success. Part 2: Mastering the Moment Learn to stay present, read the room, and use techniques like mirroring and pacing to connect with your audience. Part 3: When Things Go Wrong Find out how to recover from inevitable mishaps and keep moving forward with confidence, turning mistakes into gold. In addition to insight-packed discussions, this Think Fast, Talk Smart miniseries offers practical exercises and homework assignments to help you implement what you've learned. Whether you draw blanks when put on the spot or simply want to articulate your thoughts more clearly in the moment, these episodes will transform how you think — and speak — on your feet. Episode Reference Links: Chris Voss - Former FBI Negotiator, Keynote SpeakerChris Voss's Book: Empathy and Understanding In Business  Annabelle Williams - Paralympic Champion, Sports BroadcasterGiampaolo Bianchi - United Nations InterpreterBrad Rogers - NFL Referee, ProfessorPhyllis Kao - Sotheby's AuctioneerPeter D Sagal - Game Show Host, Author Connect: Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters: (00:00) - Introduction (02:25) - Letting Go of the Script (05:37) - Visual Listening (06:56) - Nonverbal Communication (09:45) - Tools of Connection (13:06) - Pacing for Pressure (14:06) - The Power of Pausing (16:40) - How to Make a Great Introduction (18:30) - Being Gracious in Conversation (20:54) - Listener Exercises on Active Listening (23:48) - Conclusion  *****Stay Informed on Stanford's world changing research by signing up for the Stanford ReportBecome a Faster Smarter Supporter by joining TFTS Premium.
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  • This episode was brought to you by Stanford University.

  • Over the years,

  • we've shared advice from my Stanford colleagues on how to be more confident and compelling in your communication.

  • You might remember Kelly McGonigal sharing ways to harness your anxiety to help you feel empowered.

  • Stanford faculty contributes to the world in many other ways.

  • I was really impressed by Stanford medicine's Michelle Mange and Crystal Makle,

  • who led a clinical trial that could revolutionize the treatment of a lethal and incurable pediatric cancer that attacks children's brains and spinal cords.

  • Michelle and Crystal's team reprogram the sick kids' immune systems to fight the tumors.

  • This improved their symptoms and shrank the tumors for most patients.

  • Exciting breakthroughs like these seem to happen every day at Stanford.

  • To stay up to date on the next great discovery, sign up for Stanford Report at connect.stanford.edu.

  • When you're nervous, I think you feel like everyone's watching you.

  • I have to rush.

  • This is so embarrassing, but time is moving slower than you think.

  • If you need a moment to think, just take a beat.

  • I'm Matty Brahams, and I teach strategic communication at Stanford Graduate School of Business.

  • Welcome to Think Fast, Talk Smart, the podcast.

  • Being put on the spot and needing to respond is incredibly challenging and nerve-wracking.

  • If you think about it, though, most of our communication is just like this.

  • It's spontaneous, answering questions, making small talk, giving feedback, fixing our mistakes.