2025-04-10
24 分钟The Social Security Administration has become a main target of Elon Musk's efforts to root out fraud and shrink the government.
Social security provides retirement income to tens of millions of Americans.
For many seniors, it's the only money they live on.
And politically, it's always been untouchable.
Which is why President Trump has promised repeatedly that he's not taking away anyone's benefits.
Here he is talking to NBC's Kristen Welker.
You won't touch Medicare Social Security?
No, I said to be, we're not touching Social Security,
other than we make it more efficient, but the people are going to get what they're getting.
But a little over two months into Trump's second term,
seniors say things have gotten worse, especially with the agency's customer service.
The estimated whole time is greater than 120 minutes.
I was waiting on the line for three and a half hours before I hung up and heard nothing.
It was the same song over and over, which was horrible.
You have to wait like an hour and a half on the phone if you call and if you go there, you might be a half a day.
So she went to make an appointment and found there weren't any available in Seattle
that she would send a note to the Seattle office and they would contact me in five to seven working days.
They did not do that.
That was Cynthia DeGrosse, Tam Dixon, and Noelle Saunders, who spoke with our producer Laura Benchoff.
They all received Social Security benefits.