2024-12-18
23 分钟Discussion keeps the world turning.
This is Roundtable.
Hello, welcome to Roundtable, where we serve up piping hot debates on the issues that sizzle in China and beyond.
I'm neoheng Lin.
In a city of millions, how do you make sure every voice can be heard when needed?
Beijing has been practicing a 1, 2, 3, 4, 5 system for the past several years and it's working.
Through this smart system, citizens complaints are not just listened to, but acted upon.
From swift responses to a smarter and happier city, how many more steps are still ahead?
What are some other modern governance trends transforming urban life?
For this episode, I'm joined by Lai Ming and Yu Shen.
Now grab your virtual compass and follow us to the heart of the discussion.
Ever had that one complaint about your neighborhood that you felt was just going into the either, no one listening, no one caring.
Well, Beijing is turning that on its head with a system that takes your every call seriously, promising that your traffic complaint might just be the most important thing on someone's to do list.
To talk about this specific topic, I'd like to ask both of you, Lai Ming and Yu Shen, have you ever filed a complaint?
Not in person, I mean in a restaurant if you're not happy with a dish, of course, talk to the server.
Most occasions yet, have you ever filed a complaint through a telephone call or a online complaint accepting kind of page or anything?
Well, I'm more directly confrontational kind of guy.
So when I'm not satisfied with anything, for instance a loud neighbor, I'll just go and knock on their doors.
And so in most cases they will respond immediately, they will tone it down a bit.
So I haven't had the occasion to really make a call to the authorities to, you know, lodge a very official complaint about anything.