English At Work: Episode 7: Mr Lime's grapefruits

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• 00:00

  This is a download from BBC Learning English.

• 00:02

  To find out more, visit our website.

• 00:11

  Ah, hello.

• 00:12

  Welcome back to Tip Top Trading, the UK's leading wholesaler of imitation fruit.

• 00:20

  Today you're joining us in the middle of the action.

• 00:23

  Anna is with an important client, Mr Lime, from Citrus Ventures.

• 00:29

  He's angry and she'll have to calm him down.

• 00:32

  She could cope brilliantly here or this could be a horrible mess.

• 00:37

  Well, Mr Lime, how can I help you?

• 00:39

  On Monday I was meant to receive 8,000 plastic grapefruit from Tip Top Trading.

• 00:45

  Yes?

• 00:46

  The delivery was made on Tuesday.

• 00:49

  Oh dear.

• 00:50

  And instead of 8,000 plastic grapefruit, I got 800,000 plastic pineapples.

• 00:58

  Right, Anna.

• 00:59

  This is serious.

• 01:00

  You're going to have to apologise and show that you really mean it.

• 01:05

  Say, I'm really sorry to hear that.

• 01:08

  I'm really sorry to hear that, Mr Lime.

• 01:11

  What on earth am I going to do with 800,000 plastic pineapples?

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