English At Work: Episode 8: Room 301

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• 00:00

  This is a download from BBC Learning English.

• 00:02

  To find out more, visit our website.

• 00:09

  Good afternoon.

• 00:10

  Hi Paul.

• 00:11

  Hi. Good afternoon.

• 00:12

  Anna, Tom, room 301 please.

• 00:15

  Now.

• 00:17

  Welcome back to Tip Top Trading, where things are a teeny bit tense today.

• 00:22

  Paul has called Tom and Anna into room 301.

• 00:27

  The place where difficult conversations happen.

• 00:29

  Perhaps Paul has found out about yesterday's unhappy clients.

• 00:34

  Oh dear.

• 00:36

  You should be OK, Anna.

• 00:38

  After the way you coped with Mr Lime, you should be praised.

• 00:42

  Really?

• 00:43

  What do you think Paul will say?

• 00:45

  Well, if he is pleased, he'll say things like, Well done.

• 00:49

  You handled it well.

• 00:51

  Great job.

• 00:52

  I'm really impressed.

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