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The English we speak from BBCLearningEnglish.com.
Hello and welcome to the English we speak from BBC Learning English.
I'm Neil.
And I'm Helen.
Helen.
Oh, you look upset.
What's the matter?
Have I done something wrong?
It's not you, it's my mobile phone company.
I stopped my contract three months ago and they're still taking money out of my bank account
and it's impossible to get through to customer service.
Oh, no, I know what you mean.
These mobile phone companies are a nightmare to deal with.
They're a real pain in the neck.
Pain in your neck?
Are you ok?
You don't look so comfortable sitting in that chair.
Is your neck hurting you?