Discussion keeps the world turning.
This is round table.
There's something I'm sure you've noticed these days when you sit down by a table at a restaurant in China and start browsing their menu, the waiter will warmly suggest that you can get dessert or fruit juice for free if you agree to check in and write a positive review on a rating platform.
Such gestures of hospitality, besides making us fat, also meshes with the reviews and makes it harder for people to relocate the really good restaurants.
Now the rating platforms are in action.
They invite users to play judge and decide whether certain reviews do justice to the services in question or if not, should be removed.
Hello, Im Lai Ming.
And this is roundtable today with Fei Fei and Steve Hatherley.
Lets see if these platforms desperate attempts at self redemption will actually work it self redemption, because I believe that the virtue of a rating platform is to provide accurate rating to users so that they can reference the information and decide whether or not they want to enjoy and access certain services.
And it applies to restaurants.
When you have the overabundance of inaccurate but positive reviews about restaurants, then users cannot simply base on that reviews on those reviews to decide whether this is a restaurant they would like to visit.
Do you look at the reviews?
Is that one of the things that you look at on purpose when you're choosing a new place to eat or a new place to go?
I mean, I think I'm like 50% dependent on those reviews, especially for a new place.
I have no idea what to expect.
I would go on these apps and to see at least what kind of food and what kind of services I'm looking for here.
But I don't take the reviews too seriously because I know about the free dessert, positive, five star positive review constantly that's been suggested.
And also, I've heard about some restaurants complaining that they got some bad reviews from their peers.
So the game in the world of review is very complicated.
It's a complex game.