2020-08-01
5 分钟Hi Matt here.
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Using analogies along with appropriate and responsive nonverbal cues can help manage tricky objections and challenges.
In a prior episode, GSB lecturer Bert Alper provided several tips and techniques for handling skeptical audiences.
Today, we provide a few more useful ideas that were not included in the original episode.
My name is Matt Abrahams and I teach strategic communication at Stanford Graduate School of Business.
Welcome to a quick thinks episode of think fast, talk Smart, the podcast.
So let's jump in and learn how body language can help us in difficult communication situations.
You know, we've spent a lot of time talking about what we can do with the content during an objection or some skepticism.
What are your thoughts on nonverbals?
What we do with our voice and our bodies?
Because a lot of that can work against the words that we're saying if we're not careful.
There's two sides to this.
So the first part is as the speaker, quite literally have your eyes open when you can.
Podcast mode.
I might not be able to see my audience, but usually when I'm dealing with contentious information, my audience is probably going to be in the room or maybe on the video conference.